FAQ/Licensing
This section gives brief answers to the most commonly asked questions about SMath license types. How to make proper choice and how to deal with some specific type.
May I use SMath Studio for free?
Yes, if you do not plan commercial use of it. More information about our licensing rules may be found here: Licensing Types and here: EULA
Why do I still see the watermarks when printing even after I purchased the license?
Please make sure you activated your license in SMath Studio. If it is not done yet you may perform it clicking green Activate button in upper right corner. If the program is already activated make sure it is activated with the same user you were logged in when purchased SMath Studio. If SMath Studio was opened while you purchased it, please restart it in order to make sure the license related info was refreshed on program start.
I have a Fixed license. May I move the license to my new computer after upgrade?
Yes, it is possible if your license is not in Offline Mode. Please just contact your Software Vendor and it will be done. If your license is in Offline Mode this movement is possible only after Offline Mode period will be expired and the license will be back online.
My Local Licensing Server reports about No suitable licenses found or all licenses are occupied. How to check who is occupying the licenses?
Please login to your Local Licensing Server as admin, navigate to Licenses page and locate your active license in the Licenses grid. Click on the license title in order to open its properties. Opened form will show you all the active sessions in the Sessions grid.
My Local Licensing Server shows strange User name on Licenses page and it looks my licenses are lost
Please login to your Local Licensing Server as admin, navigate to Licenses page, click Log Out button and login one more time, using your License Holder credentials. Make sure you see your license(s) and your License Holder display name in user field.
I'm sure my license is correct, but SMath Studio reports otherwise
Please try to check if it is one of the the known License Obtaining Challenges and contact your Software Vendor if it does not help.